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Privacy policy

You can read here our latest customer and suppliers privacy policy. The policy has been last updated on June 30th 2022.

Privacy policy 

As the "Data Subject," i.e. the individual to whom the processed data refers, we would like to inform you about the essential elements of the processing carried out in accordance with Article 13 of the EU Regulation 2016/679 (hereinafter referred to as "GDPR") and current national legislation.

Purpose of the processing

The collection and processing of personal data are carried out for the following purposes:

  1. Compliance with all operations required by regulatory obligations, tax provisions arising from business activities, and anti-money laundering requirements;

  2. Establishment and execution of ongoing contractual relationships;

  3. Operations strictly related and instrumental to the initiation of the mentioned relationships, including the acquisition of preliminary information for contract conclusion;

  4. Management of customer relationships for administrative, accounting, orders, shipments, invoicing, services, and potential dispute resolution;

  5. Determining customer satisfaction levels and internal statistical analysis.

The processing will be carried out in compliance with the principles of fairness, lawfulness, transparency, and protection of your privacy and rights. The contractual, service delivery, commercial and non-commercial dispute, and promotional purposes involve the processing of personal data of the customer only. The customer's personal data will be processed for the entire duration of the established contractual relationships and even subsequently for compliance with legal obligations as well as for potential future commercial purposes.
Processing methods
The processing of data for the aforementioned purposes is carried out both through automated means, on electronic or magnetic media, and through non-automated means, on paper, in accordance with the confidentiality and security rules provided by the law, subsequent regulations, and internal provisions.

Location of the processing
The data is currently processed and stored at the address Via San Michele, 47 - 31032 Casale sul Sile (TV). Furthermore, on behalf of the company, professionals and/or companies entrusted with technical, development, management, and administrative-accounting activities also process the data.

Mandatory or optional nature of data provision

Some data is essential for the establishment or execution of the contractual relationship, while other data can be considered accessory for these purposes. The provision of data to the undersigned is mandatory only for the data for which there is a legal or contractual obligation.

Consequences of any refusal to provide data

In cases where the provision of data is required by a legal or contractual obligation, any refusal would prevent the undersigned from being able to execute or continue the Contract as it would constitute unlawful processing. In cases where there is no legal obligation to provide data, the refusal would not have the above-mentioned consequences, but it would still prevent the execution of accessory operations.

Data disclosure

Without prejudice to communications and disclosures made in fulfillment of legal obligations, the data concerning Your legal entity may be disclosed to:

  • Professionals and consultants, consulting firms, factoring companies, credit institutions, debt collection companies, credit insurance companies, commercial information companies, companies operating in the transport sector;

  • Public and private entities, including as a result of inspections or checks, such as: Tax Administration, Tax Police Authorities, Judicial Authorities, Italian Exchange Office, Labor Inspectorate, Local Health Authority, Social Security Institutions, ENASARCO, Chamber of Commerce, etc.;

  • Entities that may access Your data pursuant to a legal provision.

Personal data is stored on servers within the European Union and will not be subject to any form of dissemination and/or transfer. It is understood, however, that the Data Controller, if necessary, may transfer the data outside the EU. In such cases, the Data Controller hereby assures that the transfer of data outside the EU will be carried out in compliance with applicable legal provisions, after entering into the standard contractual clauses provided by the European Commission.

Data retention period

The data provided will be stored in our archives according to the following parameters:

  • For administrative, accounting, orders, management of estimates and the entire production flow, assistance and maintenance, shipping, invoicing, services, management of any litigation: 10 years as established by law pursuant to Article 2220 of the Civil Code, without prejudice to any delayed payments that justify its extension;

  • For the purposes referred to in point 5, the retention period is until the expiry of the contract and/or the commercial supply relationship.

Data Subject Rights
At any time, you may exercise, in accordance with Articles 15 to 22 of EU Regulation 2016/679, the right to:

  1. Request confirmation of whether or not your personal data exists;

  2. Obtain information regarding the purposes of the processing, the categories of personal data, the recipients or categories of recipients to whom the personal data has been or will be disclosed, and, whenever possible, the retention period;

  3. Obtain the rectification and erasure of data;

  4. Obtain the restriction of processing;

  5. Obtain the portability of data, meaning to receive them from the data controller in a structured, commonly used, and machine-readable format, and transmit them to another data controller without hindrance;

  6. Object to the processing at any time, including for direct marketing purposes;

  7. Object to an automated decision-making process concerning individuals, including profiling;

  8. Request access to personal data and the rectification or erasure of such data, the restriction of processing concerning the data subject, or to object to the processing, as well as the right to data portability;

  9. Withdraw consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal;

  10. Lodge a complaint with a supervisory authority.

Update of the Information
Please be informed that this information may be subject to periodic review, also due to changes in applicable laws and regulations. In the event of significant changes, appropriate notice will be provided on our website for a reasonable period of time. However, we kindly ask you to periodically review this policy published at the following address:
Data Controller and Data Processor
The data controller, to whom you may address to assert the rights mentioned above, is R.P. Chem srl, with registered office at Via San Michele, 47 - 31032 Casale sul Sile (TV). You may exercise the aforementioned rights by sending communications to the following certified email address (PEC):

Latest update: October 2nd 2023

Inormativa per il trattamento dei dati personali
R.P. Chem
Fine Chemicals for Pharmaceutical


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